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Frequently Asked Questions



  • All bidders must register in order to bid.

  • Once you register, you will be sent a password which you will need to use every time you log in.

  • You will be notified by email every time there is a change in the bidding.

  • You will be notified by email if you are the winning bidder.

  • You must pay for your purchases in cash within 48 hours of purchase. Failure to meet the deadline may result in the suspension of bidding privileges for an indeterminate period of time.

  • In addition to the purchase price, you must pay a 20% buyer's premium.  For example, if your winning bid is $100.00, the cost to you would be $120.00.
  • You will be required to remove all rooms/lots at the time of purchase.

  • All goods are sold AS-IS. While the pictures posted on the website are a good indication of what you are buying they cannot fully represent the entirety of the contents. Please keep this in mind as you bid because the winning bidder is obligated to remove the entire contents of the room regardless of actual condition.

  • Along with the purchase price, you will be required to leave a cleanout deposit (generally $100 to 200), fully refundable once all merchandise is picked up by you.

  • Failure to pick up all purchased merchandise may result in a suspension of bidding privileges for an indeterminate period of time.

How do I place a bid?

First, create an account. To do so, simply click the button on the top right corner of our website. Select the “Auction Buyer” account type. You’ll be asked to enter your name and email address. Upon doing so, a password will be emailed to you. Then, click on the link provided to activate your account.

Once a bid is placed, can I retract it?

In short, no. Furthermore, as explained in our “Regulations” section, all goods are sold AS IS. We make no warranty as to workability of appliances or any other devices, nor to condition. While the pictures we post are as clear a representation of the goods as possible, once you buy it, it’s yours. (We of course hope it’s everything you want it to be and more since we want you to continue doing business with us.)

Is it possible to pay by credit/debit card?

While some of our clients might allow for that, in the vast majority of cases you will have to pay by cash at the facility where the merchandise you bid on is housed. Keep in mind also as mentioned in the “Regulations” section that a cleanout deposit will be required, usually $100 to $200. After you have picked up all merchandise, simply return to the facility office, and after an employee has certified the room (or container/section of warehouse in the case of a moving & storage company) is empty, you will receive an immediate refund of your cleanout deposit.

Will any information I provide ever be used by third parties?

We will never turn over any such information to third party providers of any kind.

How long do I have to pick up Items?

As mentioned in the Regulations, you must pay IN PERSON within 48 hours of purchase and pick up the items immediately thereafter. Additional time to empty the storage unit may be granted by the Storage Facility, but is not guaranteed. 

What does it mean if I get a notification from you saying “Room/Lot paid. Bidding suspended”?

In most cases, the rooms or lots posted for sale are the result of tenants being in default on their storage rentals. The companies make every effort to try to get the delinquent tenant to pay prior to their goods going to auction, since in virtually every case the amount the goods sell for is way less than the amount owed. If we get word the tenant has paid the company on a room or lot on which you are bidding prior to the closing time of the bid, you would receive notice of it and the bid would be disallowed.

What would happen if the tenant tried to pay for their goods AFTER I win the bid?

Once the bidding is officially closed, the room/lot would belong to you. It would then, of course, be incumbent on you to pay for and remove the merchandise in the time frame mentioned above.

Would the tenant be given any of my information after the sale?

No information of yours would ever be given to a tenant or any other party without your express permission. As the owner of the goods, you may of course request contact information on the former tenant should you choose to do any business with him. But under no circumstances would that information be given out without your consent.

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